Beacon · Sunshine Clean Pros

Good morning, Michelle 👋

Thursday, March 12 · Your daily briefing is ready.
Take a moment to review what's on deck before you hit the ground running.

Last check-in

Yesterday · 5:48 PM

✓ On streak: 6 days 🔥

Tasks Today

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Total Cleaning Jobs

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All Sunshine Clean Pros jobs · Syncing…

Quality Checks Today

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Walkthroughs Today

0

None scheduled today

☀️ Daily Briefing · Mar 15

Here's what matters today

🧹 Priority Cleaning Jobs

Your cleaning jobs for today will appear here

🎓 Cleaner Training & Coaching

Check-ins and coaching tasks will appear here

📋 My Scheduled Responsibilities

🔍 QUALITY CHECKS
No quality checks scheduled today
🏢 WALKTHROUGHS
No walkthroughs scheduled today

My Tasks

Assigned by Tolani + tasks you added · Syncs to Firestore in real time

New Task

Priority

Priority: Quality Checks + All Cleaner Check-Ins

"Close the quality check backlog and make sure every active cleaner has been touched this week. Complaints are priority 2 — work them same day they come in."

🧹 Cleaning & Lead

Lead all multi-cleaner jobs this week
Step in for short-staffed slots

🎓 Training Focus

Touch all active cleaners by Thursday
Document Keisy reliability conversation

⚙️ Quality / Ops

Close overdue QCs (Locust first)
All complaint statuses updated daily
Supply restock request to Tolani

Last Week Recap

Completed 8 of 9 tasks. Missed: Locust Unit 4B QC (rolled to this week). All cleaner check-ins done. Post-construction SOP on track — Week 1 submitted Thursday. 2 complaints resolved, 1 open (Abigail Jones — reclean scheduled).

Field Quality Manager

Michelle Rankin

Loading today's status…

Morning brief — checking…

🌙 Last Wrap-Up

No wrap-up submitted yet — check back after Michelle closes her day.

Not yet submitted today

☀️ On Deck Today

Michelle's morning priorities will appear here after she starts her day.

Morning acknowledgment pending

Open Complaints

0

office owns closure

Walkthroughs

0

completed · need quotes

Total Cleaning Jobs

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All Sunshine Clean Pros jobs · Syncing…

Quality Checks Open

0

No open requests

Today's Snapshot Updating…

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Cleaner Performance Top 3

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View all →

Cleaner Performance

19 active cleaners · Ranked by 6-dimension rubric

🔍

Cleaner	Grade	Issues	Tenure	Score

Manage Roster

19 active cleaners · Add new hires · Remove departed staff

+ Add Cleaner

✨ New Hire ▼

Active Roster ()

🔍

Incident Archive

Read-only records from before Beacon

Total Incidents

0

Customer Complaints

0

Reliability Issues

0

🔍

Complaints

The office owns closure · You have full visibility

The office closes complaints — re-clean, refund, or resolve — and the outcome is recorded against the cleaner.

Total Logged

0

Open

0

In Progress

0

Resolved (Month)

0

🔍

Assign Task to Michelle

Appears in her morning briefing — she sees it the moment she opens the app

Task Title * ?

Priority ?

Pillar ?

Due Date

Details / Context ?

🔥 Saves to Firestore · appears in Michelle's morning briefing · she can acknowledge or add notes

Set Weekly Focus

AI drafts Sunday night — you approve and publish Monday morning · Michelle sees it immediately

Week Label

Focus Theme ?

Message to Michelle ?

🧹 Cleaning & Lead

🎓 Training Focus

⚙️ Quality / Ops

🔥 Published focus shows in Michelle's morning briefing all week · draft saves without notifying

Check-In Feed

Michelle's morning acknowledgments · Evening wrap-ups

Customer Service

Quotes needing attention · complaints needing resolution

QUOTES

Needs action

0

Follow up

0

Needs pricing

0

Complaints

0

All clear

Quality checks

0

No open requests

📞 Needs action0

⏰ Follow up0

🧮 Needs pricing0

👥 Cleaner Grades

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A · Exceptional

New & VIP clients

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B+ · Strong

Most job types

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B · Solid

Standard jobs

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NYG

Ask Michelle first

Incident History

Full log — searchable and filterable · Read-only

🔍

Log Complaint

Log a customer complaint — creates a record and notifies the team

Client Name * ?

Company / Building ?

Cleaner Assigned * ?

Service Type ?

How Did the Complaint Come In? * ?

Complaint Details * ?

Date Complaint Received *

Logged By

Immediate Resolution Offered ?

Additional Context ?

Photos · not available in app

📸

Share photos in Slack

Any photos related to this complaint should be posted directly in the #customer-complaints Slack channel. Photo uploads are not supported in Beacon.

🔥 Saves to Firestore · Michelle's queue updates instantly

Complaints

All complaints you've logged — edit, reopen, or review status

The office closes complaints — re-clean, refund, or resolve — and the outcome is recorded against the cleaner.

🔍

Schedule a Walkthrough

Provide basic details — Michelle or Tolani will complete the full report after the visit

Client Name *

First name is used in the quote greeting.

Client Phone *

Property Address *

Walkthrough Date *

Arrival time

Property Type

Walked by

Customer email (optional)

Adds them to the calendar invite.

Time, window, and email only shape the calendar invite — Beacon works fine without them.

Notes for Michelle Gate code, who to ask for, anything she needs before arriving

Request Check

Michelle will be notified — appears on her daily briefing

🔍 New Quality Check Request Michelle will be assigned

Customer Name *

Assigned Cleaner(s) * Select all cleaners assigned to this job

0 selected

Property Address *

Date Requested *

Notes What should Michelle look for or know before the visit

Quality Checks

Requested by the sales and ops team · Michelle owns completion

⚙️ Admin Panel

Morning brief · Tool configuration · Role switching · Team feedback

🎙 Send Morning Brief to Michelle Checking…

👁 View As Team Member Preview any role

Switch to any team member's exact view. A purple banner will appear so you always know you're in preview mode.

⚙️ App Settings Affects all views

Default Morning Message to Michelle

Shown when you haven't sent a voice brief that day.

Weekly Focus Message

Appears in Michelle's morning briefing all week.

📦 Archive legacy walkthroughs

Archiving hides walkthroughs from all views and counts. They stay in history (View archived on the Walkthroughs page).

💬 Team Feedback & Bug Reports Loading…

Submitted directly from the app by your team members.

Quotes ⓘ

Every quote · walkthrough to won

Drafts

0

Out with customer

0

Needs action

0

Won · lost

0 · 0

🔍

Walkthrough Report & Quote

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Pricing

Client

Phone

Address

SCP Productivity Suite

Purpose-built tools for running a modern service business

The SCP Productivity Suite is a set of three purpose-built apps for service-based businesses that need their team coordinated, their clients happy, and their revenue growing — without stitching together spreadsheets, group chats, and generic project management tools. Each app works independently. Together they give you full visibility from the first customer touchpoint through to recurring revenue and daily field execution.

⚡

Beacon

Field Operations Platform

Active

Beacon gives field managers a structured daily command center — morning briefings, task tracking, cleaner performance grades, complaint queues, quality checks, and evening wrap-ups. Owners get real-time visibility into everything happening in the field without managing every detail manually.

Core Capabilities

📋 Daily briefings — tasks, jobs, and the owner's morning message

👥 6-dimension cleaner performance rubric

⚠️ Complaint tracking and quality check queues

🎙 Owner voice brief → field manager morning message

📊 Real-time owner dashboard and activity feed

📊

Pipeline

Sales Performance Dashboard

Planned

Pipeline tracks every lead from first contact to closed deal. Sales reps see their daily activity targets, follow-up queues, and closing performance. Owners see team-wide conversion rates, revenue by source, and where deals are stalling — all without a CRM subscription.

Core Capabilities

🎯 Lead tracking from inquiry to close

📞 Daily call and follow-up activity logging

💰 Revenue by source and rep performance

📈 Conversion rate tracking by service type

🔔 Follow-up reminders and stale lead alerts

💛

Pulse

Client Happiness & Revenue Tracker

Active

Pulse tracks recurring client happiness, booking frequency, and monthly recurring revenue in one place. It surfaces clients who are at risk of churning before they cancel, flags satisfaction trends, and gives the owner a real-time read on retention health across the entire book of business.

Core Capabilities

💛 Client happiness scores and trend tracking

🔄 Recurring booking frequency monitoring

💵 MRR tracking toward annual revenue target

🚨 At-risk client alerts before churn happens

📬 Automated client re-engagement triggers

Built For

Residential and commercial cleaning companies, landscaping operations, property maintenance teams, home service businesses, and any field-based operation where the owner needs full visibility without being on every job. The SCP Suite replaces the spreadsheets, group chats, and disconnected tools that slow growing service businesses down.

Built and operated by Sunshine Clean Pros · Sicklerville, NJ · sunshinecleanpros.com